Level 1:  $150 annually 



• *The latest updated version of ClientMagic.
  

• Verified backup of your data and your ClientMagic Business Management System.
  

• Assistance in restoring your data from backup when you have a system failure.
  

• A new registration number and assistance in the setup of your new computer.
  

• Telephone, online, and email support will be provided for installations and updates. (Only email will be provided for all other incidents)

• Email support anytime during the year



Level 2:  $250 annually 


Includes all of the features of Level 1 above plus the following:



• Telephone support will be provided at no cost during business hours.
   


Level 3:  $480 annually


Includes all of the features of Level 1 and 2 above plus the following:


• Complete network hardware, infrastructure diagnostics and support, (Except 3rd party Domains)
  
• Unlimited Telephone, online or email support.
• 24/7 support via after hours phone number
• Complete survey and recording of your hardware and network setup

                 * If it is determined that you are on the previous version of SQL (if you do not have SQL2005 in your program files list) there is an additional $75 charge for updating to the latest Microsoft version by our technicians.

                 We only support current versions of ClientMagic, if you are not on Assurance and on our current software version, incident support is $50 regardless of time to resolve the issue.

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